GOVIPTV Refund Policy

Please read the following carefully, then send us a refund request by creating a ticket in the support section.

Our refund and return policy lasts for 10 days. If more than 10 days have passed since your purchase, we are unable to offer you a full refund or replacement.

In order to be eligible for a return, you must meet several conditions which you will find below.

Before requesting a return, we ask you to contact technical support, in order to solve any problem you find in our services, in the event that you do not like the service, you must provide us with a receipt or proof of purchase.

Please do not contact Paypal, Stripe, or any payment method through which you paid before contacting us. We will work to solve any problem you may encounter.

Requests for Refund must be clear and acceptable:

• Before you buy, be sure to request a trial account. We have set up a trial account so that you can test it and if you are not satisfied, do not buy a long-term service.
• If your internet speed is slow, you will not be able to see and use our Goviptv services and then request a refund.
• The big Goviptv team is always ready to respond 24 hours a day, seven days a week, and if you can’t set up the Goviptv service on the devices you have for any reason, it won’t include refunds. Please see and learn the necessary tutorials on setting up IPTV.
• We are not responsible for problems at the application level, the service can be bad in one application and good in another. This is why the application must be chosen carefully. (The amount cannot be refunded if the problem is from the applications)
• If you made a mistake in choosing the service and completed the payment, you can find a ticket in the support section entitled; Create then our support team will review it and accept and do the refund. ; Payment error; This means that you want to buy a 3-month service and have mistakenly chosen and paid for a year or less.
• If your account expires 10 days later, the refund request will not be accepted.

There are certain instances in which only partial refunds are granted where the amount of taxes on the service which is 15% have been deducted from the amount plus any other additional charges, and any account returned more than 10 days after delivery.

In the event of a refund request. We will notify you of the approval or rejection of your refund by email.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you haven’t received your refund yet, please contact us.

You will be responsible for paying the additional costs of returning your item. Money transfer costs are non-refundable. If you receive a refund, the exchange cost will be deducted from your refund.

Need help?

Contact us at [email protected] for questions related to refunds and returns.